Frequently Asked Questions
Q1: Are you a trading company or manufacturer?
A: We are original manufacturers with more than 20 years of experience in optoelectronic LED displays (7 Segment LED display, 4 Digit LED display, SMD LED Display, Dot matrix LED Display, Arrow LED display, Custom Design LED Display, LED light bar, and more).
Q2: What are your main products?
A: Our main products include 7 Segment LED display, SMD LED Display, Dot matrix LED Display, Arrow LED display, Custom Design LED Display, LED light bar, Through hole LED, SMD LEDs, LED Backlights, and more.
Q3: What is your MOQ?
A: Our MOQ is 1000 pcs. We can also accept sample orders and small orders with quantity less than our MOQ.
Q4: Before placing an order, can I get some samples for testing?
A: Yes. We can provide 5-10 free samples for your testing, but the freight cost will be borne by the customer.
Q5: How long is your delivery time?
A: Delivery time: About 10-20 days; according to order quantity and raw materials. If you have an urgent order and we have raw materials in stock, we can adjust our production plan to make it ready within 7-10 days.
Q6: What are your terms of payment?
A: We accept bank transfer, T/T, Western Union and PayPal for small amounts. Details of payment methods are negotiable.
Q7: Can you quote me FOB prices?
A: Yes. We can quote prices based on incoterms EXW, FOB, CIF, DDP.
Q8: How can I get your catalogue and price list?
A: Please let us know your email address or contact us from our website directly for our catalogue and price list.
Q9: Can I negotiate the prices?
A: Yes, we may consider discounts for bulk orders.
Q10: How much will the shipping charges be?
A: It depends on the size of your shipment and the method of shipping. We will provide the charge to you as requested.
Q11: Can you do custom design products?
A: Yes, OEM & ODM services are available. We can customize the sizes, LED color and functional icons according to your requirements.
Q12: If I send my design, can you make it exclusively for me and not show it to anyone else?
A: Yes, we will not show it or sell to others without your authorization.
Q13: What is the samples lead time for customized products?
A: Samples lead time will be about 20-25 working days after receiving mold cost and mold drawing approval from customers.
Q14: What are the shipping methods?
A: We usually ship goods by DHL, FEDEX, UPS, EMS, BY AIR, BY SEA, etc. You can also choose other methods that work best for you.
Q15: How do you ensure the quality of your products?
A: We are ISO 9001 QMS certified manufacturers with more than 20 years of experience. We conduct twice 100% testing for all our products before shipment.
