FAQ(Frequently Asked Questions)
Q1 Are you trading company or manufacturer
A: We are original manufacturer with more than 20 years experience in optoelectronic LED displays .
Q2 What is your main products
A: Our main products include 7 Segment LED display, SMD LED Display,Dot matrix LED Display, Arrow LED display, Custom Design LED Display ,LED light bar,Through hole led, SMD LEDs,LED Backlights, and so on .
Q3 What is your MOQ
A: Our MOQ is 1000 pcs , We can also accept sample orders and small orders with quantity less than our MOQ .
Q4 Before placing order, Can I get some samples for test
A: Yes. We can provide 5-10 free samples for your testing, but the freight cost will be borne by the customer.
Q5 How long is your delivery time
A: Delivery time:About 10-20 days; According to order quantity and raw materials. If you have urgent order,and we have raw materials in stock, we can adjust our production plan to make it ready within 7-10 days .
Q6 What is your terms of payment
A: We accept bank transfer,T/T,Western Union and Paypal with small amount. Detailes of payment methods can be negotiatble.
Q7 Can you quote me FOB prices
A: Yes. We can quote you prices based on incoterms EXW, FOB, CIF,DDP.
Q8 How can I get your catalogue and price list
A: Yes . Please let us know your email address or contact us from website directly for our catalogue and price list .
Q9 Can I negotiate the prices
A: Yes, we may consider discounts for bulk orders.
Q10 How much will the shipping charges be
A: It depends on the size of your shipment and the method of shipping. We will offer the charge to you as you requested.
Q11 Can you do custom design products
A: Yes , OEM&ODM service are available .We can customize the sizes,led color and functional icons according to your requirements.
Q12 If I send my design , can you make it for myself only ,and will not show it to any one else?
A: Yes , we will not show it or sell to others without your authorization.
Q13 IWhat will be the samples lead time for customized products
A: Samples lead time will be about 20-25 working days after receiving mold cost and mold drawing approval from customers .
Q14 What is the shipping methods
A:We usually ship the goods by DHL, FEDEX,UPS,EMS,BY AIR,BY SEA etc, also you can choose the other way that best for you.
Q15 How do you ensure the quality of your products
A: we are ISO 9001 QMS ceritified manufacturers with more than 20 years experience ,We conduct twice 100% percent test for all of our products before shipment .
