Frequently Asked Questions
Q1: Are you a trading company or manufacturer?
We are original manufacturers with over 20 years of experience in optoelectronic LED displays including 7 Segment LED displays, 4 Digit LED displays, SMD LED Displays, Dot Matrix LED Displays, Arrow LED displays, Custom Design LED Displays, LED light bars, and more.
Q2: What are your main products?
Our main products include 7 Segment LED displays, SMD LED Displays, Dot Matrix LED Displays, Arrow LED displays, Custom Design LED Displays, LED light bars, Through Hole LEDs, SMD LEDs, LED Backlights, and related products.
Q3: What is your MOQ?
Our MOQ is 1000 pieces, but we also accept sample orders and small orders with quantities less than our MOQ.
Q4: Can I get samples for testing before placing an order?
Yes, we can provide 5-10 free samples for testing, but freight costs will be borne by the customer.
Q5: How long is your delivery time?
Delivery time is approximately 10-20 days, depending on order quantity and raw material availability. For urgent orders with available raw materials, we can adjust production to deliver within 7-10 days.
Q6: What are your payment terms?
We accept bank transfer, T/T, Western Union, and PayPal for small amounts. Payment method details are negotiable.
Q7: Can you quote FOB prices?
Yes, we can quote prices based on incoterms EXW, FOB, CIF, and DDP.
Q8: How can I get your catalog and price list?
Please provide your email address or contact us directly through our website to receive our catalog and price list.
Q9: Can I negotiate prices?
Yes, we may consider discounts for bulk orders.
Q10: How much are shipping charges?
Shipping charges depend on shipment size and shipping method. We will provide charges upon request.
Q11: Can you do custom design products?
Yes, OEM & ODM services are available. We can customize sizes, LED colors, and functional icons according to your requirements.
Q12: If I send my design, will you keep it confidential?
Yes, we will not show or sell your design to others without your authorization.
Q13: What is the sample lead time for customized products?
Sample lead time is approximately 20-25 working days after receiving mold cost and mold drawing approval from customers.
Q14: What are your shipping methods?
We typically ship via DHL, FedEx, UPS, EMS, by air, or by sea. You can choose the shipping method that works best for you.
Q15: How do you ensure product quality?
We are ISO 9001 QMS certified manufacturers with over 20 years of experience. We conduct twice 100% testing of all products before shipment.
